FuseBox - Proactive Network Monitoring
Whilst organisations spend thousands on their networks, many have a reactive approach to maintenance,
resorting to break-fix when issues occur. FuseBox is a unique approach to proactive network monitoring and maintenance.
FuseBox was developed by, and is maintained by our in-house software team.
FuseBox was created from our extensive experience in supporting networks, and resolving faults. Whilst many applications
are available to monitor networks, they are often inflexible, not designed for external parties to access, and not maintained.
Furthermore most network monitoring tools and the data they collect are rendered inaccessible when a
network fault occurs.
FuseBox was designed from the outset to be a simple collector of information about networks, where the data could be accessed
regardless of the state of a customers network. To achieve this FuseBox pushes customised network information to a central portal,
where that information can be reviewed by not only Fusions support team, but the customer.
Matching Fusebox is our maintenance and support programs, which use the information collected by FuseBox to assess the status of a network and isolate any issues encountered. FuseBox can assist in pre-emptive alerts about pending network issues,
reducing unforseen outages as well as speed analysis and rectification of faults.
| Fusebox Component | Basic | Advanced | Enterprise |
|---|---|---|---|
| On-Site Diagnostics Server | Y | Y | Y |
| On-Site Diagnostics Software | Y | Y | Y |
| Device status polling (30 seconds) | Y | Y | Y |
| Interface counter polling (5 seconds) | Y | Y | Y |
| SNMP trap event notifications (continuous/on demand) | Y | Y | Y |
| SYSLOG logging (continuous/on demand) | Y | Y | Y |
| Configuration file backups(24hr) | Y | Y | Y |
| Configuration baseline comparison(24hr) | Y | Y | Y |
| Firmware/software version baseline comparison(monthly) | Y | Y | Y |
| Network topology map(monthly) | Y | Y | Y |
| Device matrix(monthly) | Y | Y | Y |
| Remote access to network for diagnostics and fault resolution | Y | Y | Y |
| Monthly review of reports with recommended improvements | Y | Y | Y |
| Proactive maintenance based on report review and recommendations | Y | Y | |
| On-site fault management next day | Y | ||
| On-site fault management 4 hrs | Y | ||
| Quarterly Review and Audit of infrastructure | Y | Y | |
| Quarterly Review of network and communication infrastructure plan | Y | Y | |
| On-line support ticket management | Y | Y | Y |
| 24/7 support | Y | ||
| Guaranteed quantity of on-site / engineering time | Y | ||
| Service level agreements | Y | ||
| Documentation and record management | Y | Y | |
| Staff training, technical and user | Y |
