When Simon Popplewell took up his new position as IT Director NZ with Amplifon NZ, he saw Amplifon had an ambitious growth strategy, requiring high performance tech that was cost-efficient and scalable.
“I recognised there were a whole lot of things Amplifon wanted to achieve in the business based around the digital workplace. I’ve always thought outside the box and I looked for innovative solutions coming into the job. I’d worked with Fusion Networks before at Auckland Transport so I knew they were the team to provide the radical service upgrade we required,” he said.
Dilworth Hearing and Bay Audiology are leaders in hearing loss, providing advanced hearing aid technology to clients.
Established in 1960, they’re part of the Amplifon Group – the world’s largest group of hearing care solutions service providers, operating in 22 countries. There are currently 107 dedicated clinics across New Zealand. The company has an ambitious growth strategy, requiring high performance tech that is cost-efficient and scalable.
To meet Amplifon’s requirements for business transformation and scalability, Fusion Networks used the latest automation tools to create a New Zealand LAN and WAN infrastructure.
They have implemented Wi-Fi country-wide, connected with the hardware tech from Aruba that Amplifon provides for customers. A new enterprise-grade cloudhosted firewall ensures secure systems for the Wi-Fi giving Amplifon customers a secure and free WiFi service when they come to the clinics.
“Amplifon offices in other countries are watching what is happening in New Zealand as we’ve changed our platforms to deliver the new VOIP cloud-based solution for both the Call Centre and our Clinics. We are the first cab off the rank in changing our networks to set all of this up.” – Simon Popplewell
Fusion General Manager Dave Till said with Amplifon’s business expanding at a rapid rate, their engineers realised Simon “required an IT provider that could efficiently deliver essential national and international network services, and a coordinated and seamless rollout of new switching and wireless infrastructure, fast!”
He said Fusion and Amplifon worked closely together in design discussions, with this approach resulting in the optimum end-to-end process, from procurement to technical installation and management for the business.
“We started with the WAN, then moved onto the LAN”, said Dave.
“Amplifon needed to gear up for the new FOX system (Front Office Excellence) from its previous front office solution. With all clinics migrating to this brand new software, all the network upgrades had to be completed before the FOX ‘go live.’ That meant putting in a full service stack with LAN switching and wireless for our customers and staff.”
“We’ve completed the first phase of the ‘go live’ rollout with only one migration away for Phase 1 to complete,” said Dave.
For the LAN, Aruba hardware has been shipped zero touch directly to clinics, where the local technicians plug and play the device. Fusion hosts, manages and monitors the LAN switching and clinic wireless from an Aruba-born centralised single pane of glass management application.
The Telephony Voice and Call Centre has been provided by FUZE.
Dave Till said Fusion has kept the tech very simple through combining the strengths of Fusion with using Aruba hardware. “In the past Fusion would have purchased the hardware, then shipped it to the office where we would work with technicians, unboxing and boxing the product, to apply the necessary configurations.”
“With Aruba hardware we’ve been able to streamline the process. Our customers benefit, saving time; we’ve reduced the management overhead and it’s more efficient. Less IT resources are required on the ground as it’s all automated.”
“Clients want smart tech in place but cost is a big driver. With this type of hardware, we can provide a superior service from start to finish.”
“This is a great example of Fusion’s multi-layered secure managed network. We’ll be able to deploy this scalable working model into the marketplace for other customers, for example as with Amplifon, creating user gateway that joins Fusion Networks and Aruba solutions,” said Dave Till.
The Amplifon purpose: We empower people to rediscover all the emotions of sound.
“We are confident the new Palo Alto firewall will deliver consistent security across or networks and we will continue implementation to consolidate our security processes.”
“We are constantly advancing our hardware as well as tech. We are rapidly moving forward to provide free to ear (free hearing aids to people as part of our relationship with the Ministry of Heath and ACC) and providing elite products such as interactivity, fully customisable and controllable from iPhones and Androids.” – Simon Popplewell
“We have completed two Trans-Tasman back haul links to Sydney and Melbourne to provide connectivity between their New Zealand and the global Amplifon corporate networks using Microsoft Azure. This work will continue.” – Dave Till
“I’m not the traditional IT Director that says this is what IT does and this is what we give you. Working with Fusion Networks I appreciate being able to throw ideas out there and being enabled with what can we achieve, not simply with the available tech but with the innovation coming back the other way, pushing the boundaries of new thinking.” – Simon Popplewell
Amplifon is focussed on improving the hearing of people through excellence in customer care.
Detecting and treating hearing loss early is a significant step to improving the quality of life.
Audiology Service Provider.
Bay Audiology is the leading audiology service provider in New Zealand with over 70 stores and over 25 service points nationwide – twice as many as the next-largest provider. Bay Audiology is committed to helping New Zealanders tackle their hearing difficulties with effective and affordable solutions. “Nothing is more important to us than giving their hearing the finest care, and we love being able to improve our clients’ quality of life.”
Dilworth Hearing was established back in 1960 by a group of ENT specialists. Their mission was to deliver a full range of audiology services to New Zealanders, and the highest quality care. “It’s no surprise that much of our business comes through referrals by GPs wanting the very best advice and solutions for their clients.”
We provide secure managed networks. Our engineers are experts in the full spectrum of advanced technologies from front-end to back-end and everything in between.
Fusion is a wholly owned New Zealand business, delivering innovative services across Cyber Security, Cloud, Networks, IT and IT Support and Telecommunications to private and public sector clients for nearly a decade. Fusion is on the NZ Government TaaS Panel to supply Connectivity services to Government agencies.
Fusion installs solutions within its own core infrastructure, or in partnerships to make it work for customers such as with Amplifon.
Case Study: Amplifon Group – February 2019
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Case Study: Acumen Republic – December 2017