“Andrew (Gurr, Fusion MD) actually understands our business really well which is vital.”
– Darren Probst, Service Design Manager at NZ Transport Agency
Fusion is responsible for full network management across New Zealand for the NZ Transport Agency, with traffic operations the core business.
Darren Probost says Andrew Gurr has the authority to make decisions and that is a unique model in the area of managing networks and IT operational environments.
“The Fusion team is very accessible and they genuinely engage with you to ensure they’re delivering the right service. Their approach is they have a vested interest in our business and being able to deal with them directly is valuable and not like we’ve experienced with others in the industry. Fusion is very responsive and takes ownership of new work initiatives, as well as incidents that occur on a day-to-day basis. They are proactive in suggesting improvements – for example right now they are reporting on how bandwidth can be utilised better so our cameras – vital to the service we deliver – are optimised. This is their own initiative and they are investigating this.”
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