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Troubleshooting your connection

Having trouble with your connection? Check the links below for broadband outages in your area.

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Once an outage has been resolved reboot your modem by switching it off for 30 seconds, then back on. In a minute or so, it should reconnect to the network.

If you need urgent support please call 0800 FNTECH during business hours or email and we’ll get in touch



Click on your area for outage and update information


Contact us for support in your area

General Enquiries

+64 9 573 2000

For sales, marketing + admin queries


General Support

+64 9 573 2003

For your desktop, server Infrastructure + network issues


MoE Internet Support

0800 368 324

For your home network + connection

Network Support

+64 9 573 2002

For your business networks support


School IT Support

+64 9 801 2800

For your school systems + network support


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